David Yurman in Costa Mesa, CA Closed now

Reviews about David Yurman

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  July 03, 2019, by Alex Clements
  Lisa is great. Ordered a ring for me and got it there at the store in time for our wedding. Ask for her if you go! We are making another stop in this week to buy another exotic stone ring... Exciting!!
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  February 03, 2019, by matt himmelstein
  I am not one to grind an ax online, but when we get ripped off, I think I have the right. My wife loves David Yurman jewelry, and owns a fair number of pieces. As a customer, you can walk in, give them your jewelry, and they will clean it for free. You can even get some water while you wait. All for free. Sounds good right? Well, except when you get home with one less piece than what you had when you walked in. My wife had been in the store often enough that the sales people knew her, and she knew the procedure for handing over her jewelry. Normally, they count out what you give them, they give you a slip of paper with that count, and both parties are then protected. This time around, my wife was rushed and no count was made, no receipt given. When the jewelry was cleaned, my wife was handed the pieces in a rushed manner, and then the manager helping her went to go get three other pieces that had been dropped off for adjustment. She stated that she was missing a piece, but she was rushed out the door and, being a trusting person, my wife didn't let her uneasy feeling stop her there and demand a count. When she got home, she realized that one piece was missing (a $7,000 ring). She called the store and was dismissed again over the phone. At this point, we are looking at our options for recourse, but there may be little we can do about this. My wife feels like someone she trusted took advantage of her and stole from her. Maybe it was an innocent mistake, maybe it was deliberate, but the store is asserting that my wife is flat out wrong, and I don't think she is. At the very least, the store did not seem to be following their own procedures, and they certainly were not listening to the concerns of a long time customer of the brand. So if you go to get your pieces cleaned. Make sure you count them in, get a receipt, and count them out as well.