AT&T in Costa Mesa, CA Closed now

Reviews about AT&T

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  August 05, 2020, by ryan cantwell
  Incredibly unprofessional; the sales rep was obnoxiously chewing gum the whole duration of our interaction. Additionally, he tried to employ shady tactics to try and get me to purchase more expensive hardware. I wanted to buy an iPhone SE for a family member because they just needed just the bare basics of an iPhone. I was informed that they did not have that model in stock, so he suggested I purchase the newer 7. I called Apple in Fashion Island to see if they did - and they did have it. This sales rep somehow magically finds several SE iPhones in the back only after I called. Immediately, I left and purchased the phone from Apple because of how dishonest the AT&T sales representative was. Took a whole 5 minutes to pay and get set up with the Apple store.
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  March 27, 2020, by Matt Richley
  I have never been somewhere with customer service is bad is this place. I just spent a good amount of money there by upgrading my existing account to unlimited as well as purchasing the new S8 plus. I'm not even going to get into the horrible experience I had with all that ...Then it came time for me to leave and I thought I should get a case.. But when I began looking at the cases there is one that I like but the price was a $100. So I told them play that I wasn't paying a $100 for a case and asked if he had anything cheaper. The next case he showed me Was a cheaper case if I had to guess I would say around 15 to $30 range. I asked if I could try on my phone to see how it fits he replied of course proceeded to take it out of the Box and place it on my phone While I was trying the feel of the case out I asked how much it was and he replied $65 .That being a bit of a shock to me because it was just a thin piece of rubber I said no I am all right I'll look elsewhere . This is the part I couldn't believe . I disappoint the employee said well I can't really return it . I honestly didn't know what to even say at that point so after a few seconds Of Awkwardness I said you can't just put it back in the Box and he said well I kindda took it out of the Box because you said you wanted to buy the case (Keep in mind I didn't say anything even remotely close to that ) I informed him that I never said I was purchasing anything and only asked if I could try the case how would fit on my phone (There are literally people around me in the store doing the exact same thing ) His reply was no you told me you're buying it or I never would have taken it out of the Box to let you see it. Now I might be crazy but I always thought it's a normal thing to try a case on your phone before you purchase the case especially at the prices that they are charging. Not to mention the case is very easy to put back in the Box that was not damaged in any way whatsoever Almost like the Box was designed to be able to have them come out to test . I could go on about more of the bad experience but I think you get the point Lastly my bill my bill went up by more than was quoted by the employee by a good amount so he actually lied about what would be charged... IF YOU CAN AVOID THIS STORE.... DO IT!!!